Returns, Exchanges, and Refund Policy

Much obliged to you for choosing “Top Thunder”. We are focused on furnishing you with a fantastic shopping experience. Underneath, you’ll track down our exhaustive Returns, Exchanges, and Refund Policy to guarantee that you are all-around informed about your choices.

Things to consider: 

Size Guide: Before submitting an order, kindly review our size manual to ensure exact sizing.
 
Color Variation: Product color might change because of screen resolution differences.
 
WhatsApp Updates: Give your enrolled WhatsApp number for helpful updates and a superior shopping experience.
 
Unboxing Video: For torn/irrelevant/empty packages, raise an inquiry within less than 48 hours of delivery. It’s suggested to create an unboxing video for your protection.
 
Hygiene Concerns: Boxers, shorts, and inners can’t be returned/refunded/exchanged because of hygiene reasons.
 
Returns and Exchanges:

Return & Exchange Window: You have 15 days from the date of product delivery to demand a return or exchange.

Imperfect/Wrong Products: If you receive a defective or wrong product, we will set up a reverse pickup and cover the delivery charges.

Precautionary Step: Before transportation or giving over the bundle to our courier partner, catching a video/photograph is required.

Non-Serviceable Locations: If your pin code is non-serviceable by our courier partners, you want to self-transport the items. Transporting charges up to ₹100 are 100% percent refundable for defective/wrong items.

Self-Delivery Address: Send your product(s) to:
Top Thunder
No 25/39, Ramanujam koodam street, Old Washermenpet, Chennai, India 600021.

Packaging and Condition: Appropriately pack the product(s) to prevent damage during travel. The product(s) should be unused with all labels and packaged flawlessly.

Hygiene Concerns: Boxers, shorts, and inners can’t be returned/refunded/exchanged because of hygiene reasons.

Dispatch Proposal: Decide on ‘Speed Post’ for reliable delivery.

Refund Policy:

Prepaid Orders: Refunds for prepaid orders will be handled within 7 working days after getting the product(s) at the distribution center and leading a Quality Check. The refund will be credited to your unique payment mode.

If you used a Refund Coupon for a prepaid request, the coupon worth will be refunded through a coupon, and the excess sum will be refunded using your unique payment mode.

COD Orders: A coupon code equivalent to the ordered worth will be sent to your enrolled email/number within 48 hours after receiving the product(s) at the stockroom and Quality Check.

Cancellation Policy:

You can cancel an order within 24 hours through the Top Thunder Chatbot under “My Account” or “Contact Us”.

Shipped orders cannot be dropped. However, if you receive wrong/damaged products, you can initiate a return within 15 days of delivery.

By shopping with us, you agree to follow the terms communicated in this Returns, Exchanges, and Refund Policy. We esteem your trust and aim to guarantee your fulfillment. 

Contact information:

You can reach our customer care team to address any of your queries or complaints associated with the Returns, Exchanges, and Refunds Policy by writing to support@topthunder.in | Phone: +91-44-47693360 | Time: Mon-Sat (10:00 – 18:00)

Taking everything into account:

Exactly when you put in an order with us, you’re not absolutely getting pieces of garments – you’re getting a promise. A promise that your design process will be loaded up with energy, ease, and unflinching devotion to guaranteeing your happiness.

Much obliged to you for choosing “Top Thunder”. We should make transporting a breeze, each spectacular outfit in turn!

Last updated: August 16, 2023.